This page exists so you can check us rather than trust us. Where every address came from, what happens to your documents, and where our promise stops.
Every cancellation address carries its source and how far that source can be trusted. Primary means the provider's own Impressum, terms, cancellation page or invoice footer. Secondary means an established third-party directory. Community means somebody posted it in a support forum.
Telekom's postal address, for example, is primary, because it's printed in the footer of every Telekom invoice. Vodafone's is secondary, taken from comparison sites. We say so on screen and suggest sending by registered mail.
Where sources disagree about which company you're even contracting with, we won't guess. We'll tell you the letter can't be addressed yet.
We've verified addresses and rules for 19 German providers so far. If yours isn't one of them, tell us and we'll add it, usually the same day.
We don't claim to handle every provider in Germany, because we don't. What we can say is that any German provider can receive a correctly written letter, and where we have a verified address we'll write it and tell you where to send it.
Your invoice and your orders are read on your own device. Redaction gets burned into the image rather than laid over it, and afterwards we check the blacked-out text really can't be pulled back out.
The only thing we keep, and only if you ask us to chase the provider, is your email address, the provider name and the dates. Ninety days, deletable with one click, with a delete link in every message we send you.
If your cancellation doesn't reach your provider through a channel that proves it arrived, we refund what you paid and send it again by registered mail at our cost.
That is what we control. We can't promise a provider will agree to an early end date, and we don't give legal advice on individual cases. If they refuse, we hand you the complete evidence file and show you how to use the free arbitration service run by the German Federal Network Agency.
We'd rather make a small promise and keep it than a large one we can't.
You, and nobody else. We sell no contracts, take no commission from providers, and process nothing on their behalf. There's no version of this where a recommendation earns us money.